Outsourced IT Service Desk

Whether you're dealing with technical glitches, software issues, or require IT guidance, our IT Service Desk is here to assist you every step of the way. We take pride in offering an extensive range of support options designed to cater to your specific needs.

Multiple Support Channels

• Remote Support: Our team of experts can address your IT concerns remotely, resolving issues without the need for an onsite visit. This means faster response times and minimal downtime for your business.
• Onsite Support: For more complex problems, we offer onsite support services. Our technicians are ready to visit your location and provide hands-on assistance when necessary.

User-Friendly Customer Portal Our easy-to-use customer portal serves as a central hub for all your IT service needs. You can use the portal to:

• Request Support: Submit your IT requests through the portal, ensuring they're tracked and addressed promptly.
• View Existing and Past Tickets: Keep track of all your support interactions in one place.
• Access Knowledgebase: Find answers to common questions and issues through our extensive knowledgebase.
• Training Documents: Improve your team's tech-savviness with our comprehensive training documents.
• Invoice History: Conveniently access and review your billing history.
• Asset Management: Gain insights into all the IT assets within your business, streamlining maintenance and upgrades.

Local and Remote Support Our helpdesk is based in the UK, providing you with the confidence that you're receiving support from a local team. We proudly serve businesses across the South of England, but our support isn't limited by geography. Whether your team is centralised or dispersed, we have the capabilities to assist you effectively.

Personalised Solutions for Your Business

When you partner with Burton Technologies, you're not just another client; you're an essential part of our IT family. We take the time to understand your unique IT challenges, offering tailored solutions that address your specific concerns. We're here to help you navigate the complexities of IT, and we do so with a "you-centric" approach.

Proactive System Monitoring and Remediation
Your network deserves proactive care. Our system monitoring goes beyond the basics, ensuring that potential issues are spotted and resolved before they impact your operations.

Automated Patch Management and Windows Updates
Keeping your systems up to date is critical for security and performance. Our automated patch management streamlines the process, ensuring that your systems receive necessary updates without disrupting your workflow. Say goodbye to manual patching headaches.

Secure VPN Management
In an increasingly remote and connected world, secure VPN management is a must. We provide robust solutions to keep your data and connections secure, whether your team is at the office or working remotely.

Efficient Wi-Fi Management
A seamless Wi-Fi experience is vital for productivity. Our Wi-Fi management services ensure that your network is optimized for speed and reliability. Say farewell to dead zones and connectivity issues, and welcome smooth, uninterrupted wireless performance.