Cloud Telephony Solutions
Elevate Your Communication with Our Telephone Solutions
At Burton Technologies, we're redefining the way businesses communicate. Our web-based phone solution is more than just a tool; it's a unified communications platform built to empower your business. Say goodbye to fragmented communication and welcome a connected, efficient, and effective workplace where you can work from anywhere, on any device, and stay seamlessly connected through voice, video, messaging, file sharing, and more.
Unified Communications for a Modern Business
In today's fast-paced world, your communication needs to keep up. Our unified communications platform ensures that you have the tools to connect and collaborate efficiently. Whether you're on a mobile app, a desktop browser, or using a desk phone, we've got you covered. With powerful integrations to the third-party tools your business relies on, you can streamline your operations and enhance your productivity.
Intelligent Call Routing that Delights Customers
First impressions matter, and that includes how you handle customer calls. Our intuitive call routing module empowers you to deliver top-notch service. With features like multi-level IVR menus, call queues, on-hold music, ring groups, time-of-day routing, voicemail-to-email, and bulk SMS, you have the tools to create an exceptional calling experience.
Granular Understanding and Control
Knowledge is power. Gain a granular understanding of your telephone solution's performance with scheduled reports and live wallboards. Track essential statistics, such as average wait times, calls answered or missed, and abandoned calls. Utilise KPI benchmarking to measure your performance against industry standards. With management tools including call listen, whisper, and barge, you're in control.
Flexible and Mobile Connectivity
In the modern workplace, flexibility is essential. Make and receive calls from anywhere with our intuitive mobile and desktop apps. Additionally, our range of plug-and-play IP handsets ensures that you have the hardware you need to stay connected.
Unified Communications at its Best
Our telephone solutions incorporate cloud telephony, call conferencing, video meetings, team messaging, and more. We provide a seamless experience, ensuring you can communicate in the way that suits your business best.
Your business relies on a range of software tools. Our telephone solutions integrate seamlessly with business-critical software, including leading CRMs, cloud storage solutions, Microsoft Teams, and more. This ensures that your communications align with your business processes.
Empower Your Communication
At Burton Technologies, we're not just providing a telephone solution; we're delivering a transformative communication experience. Contact us today to explore how our telephone solutions can elevate your communication, streamline your operations, and empower your business.