IT Support & Service Desk

Total Support, Your Way

You need support, and you need your problem fixed. We’re here to make your life as easy as we can. With our support you don’t have to jump through hoops to contact us. Our phone number is at the top of the page (you can tap/click it if you’re on mobile or have a softphone). It’s a geographic number, so no high costs.

Have a quick chat about support

Getting support with us is straightforward and painless.

  • If you are unable to work or have multiple users experiencing issues, the best way is to phone us.
  • If your request is non-urgent, it’s better to log a ticket through our customer portal. This enables us to correctly classify your request and follow up if we need more information.
  • If you have a request for a new user or licence (Office 365 for example), the more notice you can give us the better. For new users, we ask for five days’ notice. This is important as we need to order licences and test user access prior to handing the account over.
Portal Support is the best way for non-critical requests, new user setups etc. We respond to requests very quickly and you get full views of all your cases.
Phone Support is a quick way to get help when things aren't working. Based on this call, we will either fix your issue there and then, or carry out remote or onsite work.
Remote Support is where we dial into your computer or server to try and resolve the issue. This is usually successful at the first attempt, but sometimes we need to look in person.
Onsite Support is where we or a third party will come to your site. Hardware repairs, power issues and non-booting equipment are examples. Our technicians don't use skateboards...
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Burton Technologies Ltd is registered in England & Wales: 
Registered Number 13901816
VAT registration number 403763413
Mailing Address: 52 Chambers Avenue, Romsey. SO51 5BE
© 1997 - 2023 Burton Technologies Limited
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