Public charging points are a common sight in airports, hotels, cafes, and shopping centres, allowing people to charge their phones and laptops while on the go. However, they have recently been in the news due to the FBI warning against their use. Criminals have found ways to hijack USB ports and install malware and monitoring software onto devices as they charge.

Although the security risk of “juice jacking” was once considered more theoretical than real, the tech needed to carry out such attacks has become smaller, cheaper, and easier to use. As a result, less sophisticated criminals are now turning to this method of attack.

The most common charging cables, including USB-C and lightning, are dual-purpose and have pins for charging and data. When charging a device, only the charging pins are used. However, a compromised charging port or a cable left behind could use both charging and data pins without the user’s knowledge.

When criminals use the data pins, they can install malware onto the device, giving them access to personal credentials and other data. This is similar to plugging a phone into someone else’s laptop.

To avoid this risk, it is best to always carry your own charger and cable and plug it into a power outlet. If using a public USB port is unavoidable, investing in a USB data blocker can help prevent data transfer while still allowing the device to charge.

At our company, we prioritise both security and productivity for businesses. If you need assistance in this area, please don’t hesitate to reach out to us.

Shadow IT refers to the practice of using software and other systems outside of, and without the knowledge of the IT department. When it comes to small businesses, it could be replaced with “without the knowledge of the owner or manager.”

As the use of software-as-a-service (SaaS) grows exponentially, so has Shadow IT. Employees now have the ability to bypass IT with software that’s available for a low monthly fee – or for free – with the click of a button.

The driving force behind Shadow IT differs from business to business. Sometimes employees believe it improves efficiency. They believe they need these tools to do their jobs.

Other times, avoiding IT is seen to drive down costs. Sometimes people simply grow impatient waiting for their business to make a decision.

Whatever the reason for its existence, Shadow IT brings with it five main risks. We cover each one in detail here.

1 Data Security and/or Loss

With the consumerisation of IT, even a smaller business may have hundreds of these applications in use. The lack of visibility into where business data lies represents a security gap. Although some applications are harmless, others include functionality such as file sharing and storage, or collaboration, which can present significant risks to a business – especially if these applications contain sensitive data.

Many businesses do not know where their data is stored, and here are just a few statistics to show how quickly this problem is growing:

• 39% of corporate data uploaded to the cloud is through file sharing applications.
• The average business shares documents with 826 external domains.
• Each employee uses an average of 4 file sharing applications.

If IT is not aware of these applications, then they cannot recover any data lost since no backups are in place. Additionally, IT certainly cannot ensure that these applications have the proper security settings in place to prevent bad actors from gaining access.

2 Compliance

Requirements for IT compliance are becoming increasingly stringent.

No matter the business, regulatory compliance is likely critical. There are numerous standards that businesses need to comply with – from GDPR to industry-specific regulations like HIPAA – and the use of shadow IT can potentially lead to fines for violating these compliance requirements.

Due to the inherent lack of control and transparency, unregulated public clouds make it impossible for companies to prove compliance with these regulatory requirements.

3 Finances

In addition to revenue losses, for example, due to data loss or disrupted business processes, severe financial penalties may be imposed on the company or members of management.

There are also other issues such as duplicate apps. There might be different email, file sharing, sales and marketing automation, project collaboration, messaging, and other cloud capabilities in use.

It’s easiest to illustrate the cost of this with an example. Let’s say your business has 200 employees with one department of 100 employees who prefer Slack over Rocketchat and another department of 100 employees who choose to use the duplicate Rocketchat app.

Your business is paying £11,700 for 100 employees who use Slack and £8,400 per year for those who use Rocketchat. That’s £20,100 per year for 100 people to use their preferred internal communications tool. There may even be a chance to migrate all of these tools to a free solution such as Microsoft Teams if you’re already leveraging the Microsoft 365 suite.

4 Inefficiencies and Productivity Losses

Shadow IT is often implemented without the knowledge of many people in the business. Very quickly, different groups within the company can have the same problem of having selected a different tool or the same tool but set up different accounts.

Since each team is administering their own software, there are often no standards or best practices, and employees leveraging that software receive very little training. Compare this to companies who standardise on a single solution. In such cases, there is a centralised admin who can provide assistance, and generally most employees can support each other since they are on the same system.

While businesses should aim for clear ownership and company-wide best practices, sometimes you just need to get the job done. However, this should be done with eyes wide open, meaning there should be a good reason for an employee to be a software administrator, and the business should know who owns that software in case billing, support, or other issues arise.

5 Poor Decision Making

Businesses can only effectively manage what they can measure and understand. The use of shadow IT further complicates this matter, particularly with regards to regulatory compliance. However, the lack of visibility surrounding data and decision-making processes creates additional challenges for businesses to navigate.

For many businesses, planning for the future requires accurate visibility into their current technology landscape. Without this insight, it is difficult to make informed decisions about future technology investments or budget allocations.

Managing shadow IT involves making intentional and informed business decisions about the technology being used. To do this, businesses need access to accurate data. While some businesses may attempt to track their technology usage manually using spreadsheets, this approach quickly becomes unmanageable and outdated.

What Next?

This is where Burton Technologies can assist. Our team is equipped to help businesses gain visibility into their current technology usage and provide ongoing monitoring to reduce risk and improve decision-making. Ask how we can support your business today.

LinkedIn is introducing new verification features over the coming months to help tackle fake accounts.

The business-focused social platform is a fantastic place to connect with like-minded businesspeople, and to find new employees, jobs and opportunities.

But thanks to this popularity, we’re seeing an increase in fake profiles, created by scammers for more sinister purposes.

Bot-like accounts have been cropping up all over the platform. They’ve been spamming people, tricking genuine profiles into downloading malware, and scamming them into giving away personal data.

LinkedIn holds a huge amount of information on each of its members, including their job history, contact details, professional interests and places of work – all valuable data that a determined criminal could put to use.

These fake accounts can be hard to spot. They look like real people (sometimes they’re AI-generated deepfake images), they seem to work for legitimate businesses, and the profiles have been carefully curated to look like the real deal.

LinkedIn is making changes over the coming months to help tackle these fake accounts, by way of an improved account authentication process.

Microsoft, which owns LinkedIn, is partnering with secure identity platform Clear to help verify accounts using work email addresses, government-issued ID, and a phone number.

It’s initially only being tested in the US, but if it’s a success, we expect we’ll see a wider rollout over the coming months.

Once the relevant information has been provided, accounts will receive a verification mark, like the ones introduced by Twitter. However, unlike Twitter, LinkedIn will be offering verification free of charge.

We’ll keep you updated when we know more, but in the meantime, if you need help keeping all your accounts secure, get in touch.

Published with permission from Your Tech Updates.

Companies both large and small share this one cybersecurity problem. They have computers that are still running older operating systems. Staff might use these devices only occasionally. Or the company may be running customized software that won’t run on newer OS versions.

The problem is that when the OS becomes outdated, the system is open to cyberattacks. When Microsoft or another developer retires an OS, it means that it is no longer supported. No more feature updates and no more security patches for newly found vulnerabilities.

The latest operating system to lose all support is Windows 8.1. Microsoft released the OS in 2013, and it was officially retired on January 10, 2023. Microsoft issued the following warning for companies:

“Continuing to use Windows 8.1 after January 10, 2023 may increase an organization’s exposure to security risks or impact its ability to meet compliance obligations.”

Here are a few facts you should know about what this retirement of Windows 8.1 means.

The OS Will Still Technically Work

When an operating system reaches its end of life, it doesn’t just stop working. Thus, many companies go on using it without realizing the security risk. Technically, the OS will work as it did the day before retirement. But it’s a lot less safe due to the loss of support.

Your System Will No Longer Receive Security Patches

Software and OS vulnerabilities are sought out and exploited all the time. This is what hackers do for a living. The vulnerability cycle usually begins with hackers finding a software “loophole.” They then write code to exploit it that allows them some type of system access.

The software developer learns of this, usually once hackers start breaching systems. They write code to fix that vulnerability. Developers then send the fix to users via an update that they install. This protects the device from one or more hacker exploits.

When an OS reaches its end of life, these fixes are no longer made. The developer has moved on to focus on its newer products. So, the vulnerability remains. It leaves a device vulnerable to hacks for days, months, or years afterward.

Approximately 61% of security vulnerabilities in corporate networks are over five years old.

Options for Upgrading

If you have a computer that is still running Windows 8.1, you have two options for upgrading. You can opt for Windows 10 or Windows 11. If the computer is running such an old OS, there is a chance your system may not meet the requirements for one or both. In this case, you may need to buy a new device altogether.

Microsoft states that there is no free option to upgrade from 8.1 to Windows 10 or 11. Some of the advantages you gain when upgrading include:

• Better built-in security
• Faster processing
• Capability for more modern features (like facial recognition)
• Improved accessibility features
• Updated productivity tools (like snap layouts in Windows 11)

What Happens If I Don’t Upgrade?

Security & Compliance Issues

Your data security is at risk if you stay on Windows 8.1. Without any security updates, any vulnerabilities will stay unpatched. This leaves your system highly vulnerable to a breach. One hacked system on a network can also cause the breach or malware infection to spread to newer devices.

If you have to comply with a data privacy regulation, like HIPAA, you’ll also run into issues. Data privacy rules dictate making reasonable efforts to protect data. Using a device with an outdated OS jeopardizes meeting compliance.

Slowed Productivity

The older systems get, the slower they get. Staff that must work on outdated software often complain that it hurts productivity. 77% of surveyed employees were frustrated with outdated tech. Employees dealing with outmoded systems may also quit. They are 450% more likely to want to leave and work elsewhere.

An outdated operating system can hold your staff back. They miss out on modern time-saving features. They can also run into problems with bugs that will no longer get fixed.

Incompatibility With Newer Tools

Software and hardware developers aren’t looking back. Once Microsoft retires an OS, they aren’t prioritizing its compatibility. In fact, some may not want their product to be compatible with it because of the liability.

When you have issues using modern software and hardware it hurts your business. You become less competitive and begin to fall behind. Staying on an outmoded OS keeps you stuck in the past.

Get Help With Your Windows Upgrades

We can help you upgrade smoothly from an older Windows OS to a new one. If you need a new system, we can point you in the right direction for the best value. Give us a call today to schedule a chat about upgrades and where your security stands.

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This Article has been Republished with Permission from The Technology Press.

It’s a common theme. You begin seeing these amazing CGI images of your friends on Facebook or Instagram. You think, “How can I make one?”

Filters and self-portrait apps have come a long way. You can now make yourself look like Hollywood’s version of a character in the next hit animated film. It still kind of looks like you, only a dream version with “perfect” hair, skin, and facial features.

The latest of these modern vanity marvels to make the rounds is Lensa AI. You upload about 10 photos so the app can feed that data into its AI algorithm. Then, once it maps your facial features, it generates several fantasy selfies of you.

These magical avatars don’t come for free though. While you can download the app for free and use it in a limited fashion, you need to pay to do more. To get unlimited access for one week, it’s $2.99. There are several pricing tiers for its avatar packs and membership access. These range from $3.99 for Avatars Pack 1 to $35.99 for full membership.

It sounds like a little harmless digital fun, right? That’s what many companies making apps like this like you to think. Vanity is an easy sell, and who doesn’t want to have a fabulous profile pic?

But for Lensa AI and several similar self-portrait apps, you’re paying more than you know. The cost comes from the data privacy rights you’re giving up. And these can go far beyond the app itself.

Why Worry About Data Privacy with Lensa AI & Similar Apps?

Thanks to laws like GDPR, software and app developers need to tell you what they do with your data. Looking at the app at the Mac App Store, a few alarming things jump out.

Data Used to Track You

Once you download the Lensa AI app, it can track your phone activity. The app store states that the app may use purchases and unique identifiers to track you. And this doesn’t mean only tracking you while in Lensa AI. It can track you across websites and apps owned by other companies.

Data Collected

Lensa AI scours your device for a lot of different data points. By downloading it, you permit it to do this. Some of the tracking links to you personally (such as linked to your name, IP address, or phone number). It collects a lot of other data, but not with your name or another identifier on it.

Data collected and linked to you:

• User content (such as the images you upload)

Data collected, but not linked to you:

• Purchases you make on websites or apps
• Usage data for apps, etc.
• Identifiers (this isn’t specified, but could mean things like city or gender)
• Diagnostics from your device

Loss of Rights to Your Uploaded Images

What apps like Lensa AI do with your data is a grey area. Many tech companies, such as Facebook, have been known to act irresponsibly with user data. Many are purposely vague in their terms and conditions, leaving the door open.

One section from the Lensa AI Terms that users agree to states the following:

“…solely for the purposes of operating or improving Lensa, you grant us a time-limited, revocable, non-exclusive, royalty-free, worldwide, fully-paid, transferable, sub-licensable license to use, reproduce, modify, distribute, create derivative works of your User Content, without any additional compensation to you…”

For the sole purpose of “operating” Lensa, could mean anything. It could mean that to make more money to operate the business, the company needs to use your images. Note that it also states it can modify, distribute, etc. YOUR user content.

Things You Can Do to Protect Your Data Privacy

Don’t Immediately Jump on Every Fad

This one may be hard when you see all your friends using a new app. It’s natural to want to be a part of that. But try waiting a week. Most likely those avatar images from the latest selfie app won’t be blowing up your feed anymore.

Read App Terms & Conditions

Take the time to read an app’s terms. You are often giving up more data privacy rights than you realize. This includes giving an app the ability to track just about everything you do on your device. Be aware of what’s at risk before you download a new app.

Restrict Data Collection

If you can’t resist an app’s charms, at least make it as secure as possible. This includes taking the time to restrict its data collection features, where possible.

Use your phone’s privacy and security settings to turn off data sharing. For the Lensa AI app, you can also contact the company to request that it delete your data from its servers. Its privacy policy states to email [email protected] for questions and concerns.

Get a Device Privacy Checkup

The more apps you use, the more complicated data privacy can get. Don’t leave it to chance. We’ll be happy to help. Give us a call today to schedule a device privacy checkup.

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This Article has been Republished with Permission from The Technology Press.

We’re fickle creatures.

Windows 11 still feels like a new toy, yet we’ve already heard (reliable) speculation about Windows 12 arriving as soon as next year. And now it’s all we can think about!

What will it look like?

What improvements will we see?

Will there be new features?

We can’t answer these questions with certainty just yet, but there are whispers of new features that could be big news for businesses.

Three in particular have got us excited.

First (and probably most obvious) is the inclusion of more AI functionality. From automation to chatbots, AI has exploded in recent months. It just makes sense that Microsoft will harness this power to bring us a more impressive operating system.

We’re likely to see better AI analysis of our content, and prompts to help us begin projects or choose apps to help get things done. It will also help us speed up what we’re doing with improved intuition for what we’ll do next.

We do know that Microsoft wants to bring us faster updates and better security.

It’s likely things will be split into different sections rather than having the entire OS as a single entity as it stands today. That means updates to different elements will be able to run in the background while you continue to work, and different people may be granted access to each partition for improved security.

Microsoft also intends to make the Windows 12 experience more modular. The benefit of creating different components in this way is that higher-powered devices will get the maximum Windows experience, while lower-powered devices will still be able to do everything they need, running the Edge browser, Office tools, or web apps, for instance.

Some of these features may be reliant on dedicated hardware and upgraded equipment and we’re waiting for more announcements on that. As soon as we hear, you’ll be the first to know!

If you haven’t yet made the move to Windows 11, now’s a good time. Get in touch if you need any help or advice.

Published with permission from Your Tech Updates.

Microsoft 365 is one of the most popular cloud platforms in the world, with about 345 million paid seats. Microsoft cloud tools numbers were up 32% in Q3 2022 compared to the previous year.

One of the reasons for its continued growth is the suite of cloud tools offered in the service. Users get a stable of over 20 different apps, including the core MS Office suite.

With so many different apps, it’s not uncommon for some to go unused. Companies may not even be aware they have access to these other helpful tools. One of the handiest apps you get with a Microsoft 365 subscription is Microsoft Forms.

From sending year-end customer surveys to assessing change readiness, Forms makes it easy. This online survey and form-building tool has a lot to offer organizations. And if you have a subscription to Microsoft 365, then you already get Forms included for free.

What Is Microsoft Forms?

Microsoft Forms is a drag-and-drop form, quiz, and survey creator. It’s simple to use and allows you to send out surveys via a link. Recipients can fill out your form online from any device.

Once recipients fill out the survey, the results come into the software instantly. You can see the collated results charted in the software. You can also export the results to Excel.

How to Get Started in Forms:

1. Visit Forms.office.com and log into your Microsoft account.
2. Choose “New Form” or “New Quiz: from the top menu

3. OR you can choose to explore the built-in templates.

4. Click “Add New” to add a new form field. You can choose from field types:
   • Choice (i.e., multiple-choice question)
   • Text
   • Rating
   • Date
   • Ranking
   • Likert (a scale that records attitudes/opinions about a topic)
   • Net Promoter Score® (a scale from “not likely” to “extremely likely”)
   • Section (separator that can include a title and image)
5. Enter your questions.
6. Once finished, click “Send” at the top. You can distribute the survey using the following options:
   • Link to a web form
   • Email
   • QR code
   • Embed in a web page
   • Via Facebook or Twitter
7. View responses on the “Responses” tab

Advantages of Using Microsoft Forms

It’s Included in Microsoft 365 Subscriptions

If you already subscribe to Microsoft 365, then it makes sense to use Forms. It can save you money if you’re using a separate survey tool, like Survey Monkey. It’s easily accessible by signing in with your Microsoft account.

It Saves Time

Sending a survey by email is time-consuming. You have to worry about emails bouncing due to an attachment. You also need to spend time collating all the results as they come in.

Using MS Forms can save you a lot of time. People don’t need to download anything or open an email file attachment. They simply follow your link and fill out the form online. As soon as they fill the survey out, you get the result. Forms also collates all the answers for you.

Get Charted Results Automatically

You can quickly see the results of the survey in meaningful graphs. Forms makes it simple to export to Excel if you want to upload the survey results into another platform.

On the “Responses” tab, you can hover over the result graphs to see the details.

It’s Easy to Use

There’s a very low learning curve with Microsoft Forms. The interface is intuitive and simple, so just about everyone can jump in and start using it.

What Are Some Ways You Can Leverage Microsoft Forms?

Annual Customer Satisfaction Survey

Using a web-based survey can increase your response rate from customers. They can fill out your satisfaction survey from any device, making it quick and easy for them.

You can see results instantly. Then, chart them to gain insights into what your business is doing right, and what you can improve upon.

Employee Security Awareness Quiz

Send a security awareness quiz to your employees using Forms. It can be easily integrated into your cybersecurity awareness training. The platform also tells you the average response time per person.

Change Readiness Survey

Change management is a growing focus of many organizations. This is due to the speed of technology-driven transitions. You can use Forms to improve user readiness for change adoption. Create and send out a change readiness survey to affected groups.

Event Registrations

Are you hosting an event? You can easily gather registration details. Send out a Forms link via QR code, social media, text, or email.

Volunteer Registration Form

Embed an MS Forms registration form on your web page to sign up volunteers. The platform will automatically collate different talents or other volunteer information. This helps you better match people’s talents to your needs.

And More

You’ll find more ideas from the Forms templates. Such as:

• Competitive analysis study
• Post-event feedback survey
• Office facility request form
• Employee satisfaction survey
• Product pricing survey
• Food catering request form
• Save the date form
• Course enrollment form

Would You Like to Get More Out of Microsoft 365?

There is a good chance that your company may be leaving some value on the table with M365. Give us a call today to learn more about our Microsoft 365 support services.

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This Article has been Republished with Permission from The Technology Press.

One of the many cool things about the new wave of Artificial Intelligence tools is their ability to sound convincingly human.

AI chatbots can be prompted to generate text that you’d never know was written by a robot. And they can keep producing it – quickly, and with minimal human intervention.

So it’s no surprise that cyber criminals have been using AI chatbots to try to make their own lives easier.

Police have identified the three main ways crooks have found to use the chatbot for malicious reasons.

1. Better phishing emails

Until now, terrible spelling and grammar have made it easy to spot many phishing emails. These are intended to trick you into clicking a link to download malware or steal information. AI-written text is way harder to spot, simply because it isn’t riddled with mistakes.

Worse, criminals can make every phishing email they send unique, making it harder for spam filters to spot potentially dangerous content.

2. Spreading misinformation

“Write me ten social media posts that accuse the CEO of the Acme Corporation of having an affair. Mention the following news outlets”.  Spreading misinformation and disinformation may not seem like an immediate threat to you, but it could lead to your employees falling for scams, clicking malware links, or even damage the reputation of your business or members of your team.

3. Creating malicious code

AI can already write pretty good computer code and is getting better all the time. Criminals could use it to create malware.

It’s not the software’s fault – it’s just doing what it’s told – but until there’s a reliable way for the AI creators to safeguard against this, it remains a potential threat.

The creators of AI tools are not the ones responsible for criminals taking advantage of their powerful software. ChatGPT creator OpenAI, for example, is working to prevent its tools from being used maliciously.

What this does show is the need to stay one step ahead of the cyber crooks in everything we do. That’s why we work so hard with our clients to keep them protected from criminal threats, and informed about what’s coming next.

If you’re concerned about your people falling for increasingly sophisticated scams, be sure to keep them updated about how the scams work and what to look out for.

If you need help with that, get in touch.

Published with permission from Your Tech Updates.

The need to back up data has been around since floppy disks. Data loss happens due to viruses, hard drive crashes, and other mishaps. Most people using any type of technology have experienced data loss at least once.

There are about 140,000 hard drive crashes in the US weekly. Every five years, 20% of SMBs suffer data loss due to a major disaster. This has helped to drive a robust cloud backup market that continues to grow.

But one thing that’s changed with data backup in the last few years is security. Simply backing up data so you don’t lose it, isn’t enough anymore. Backing up has morphed into data protection.

What does this mean?

It means that backups need more cybersecurity protection. They face threats such as sleeper ransomware and supply chain attacks. Cloud-based backup has the benefit of being convenient, accessible, and effective. But there is also a need for certain security considerations with an online service.

Companies need to consider data protection when planning a backup and recovery strategy. The tools used need to protect against the growing number of threats.

Some of the modern threats to data backups include:

• Data Center Outage: The “cloud” basically means data on a server. That server is internet accessible. Those servers can crash. Data centers holding the servers can also have outages.
• Sleeper Ransomware: This type of ransomware stays silent after infecting a device. The goal is to have it infect all backups. Then, when it’s activated, the victim doesn’t have a clean backup to restore.
• Supply Chain Attacks: Supply chain attacks have been growing. They include attacks on cloud vendors that companies use. Those vendors suffer a cyberattack that then spreads throughout their clients.
• Misconfiguration: Misconfiguration of security settings can be a problem. It can allow attackers to gain access to cloud storage. Those attackers can then download and delete files as they like.

What to Look for in a Data Protection Backup System

Just backing up data isn’t enough. You need to make sure the application you use provides adequate data protection. Here are some of the things to look for when reviewing a backup solution.

Ransomware Prevention

Ransomware can spread throughout a network to infect any data that exists. This includes data on computers, servers, and mobile devices. It also includes data in cloud platforms syncing with those devices.

95% of ransomware attacks also try to infect data backup systems.

It’s important that any data backup solution you use have protection from ransomware. This type of feature restricts automated file changes that can happen to documents.

Continuous Data Protection

Continuous data protection is a feature that will back up files as users make changes. This differs from systems that back up on a schedule, such as once per day.

Continuous data protection ensures that the system captures the latest file changes. This mitigates data loss that can occur if a system crashes before the next backup. With the speed of data generation these days, losing a day’s worth of data can be very costly.

Threat Identification

Data protection incorporates proactive measures to protect files. Look for threat identification functions in a backup service. Threat identification is a type of malware and virus prevention tool.

It looks for malware in new and existing backups. This helps stop sleeper ransomware and similar malware from infecting all backups.

Zero-Trust Tactics

Cybersecurity professionals around the world promote zero-trust security measures. This includes measures such as multi-factor authentication and application safelisting.

A zero-trust approach holds that all users and applications need ongoing authentication. So, just because a user is logged into the system today, doesn’t mean they are completely trusted.

Some of the zero-trust features to look for include:

• Multi-factor authentication
• Distinct file and folder permissions
• Contextual authentication
• Verification of permissions for file changes

Backup Redundancy

If you back up to a USB drive or CD, you have one copy of those files. If something happens to that copy, you could experience data loss.

Cloud backup providers should have backup redundancy in place. This means that the server holding your data mirrors that data to another server. This prevents data loss in the case of a server crash, natural disaster, or cyberattack.

Air Gapping for More Sensitive Data

Air gapping is a system that keeps a copy of your data offline or separated in another way. This would entail making a second backup copy of your data. Then, putting it on another server. A server disconnected from external sources.

This is a feature that you may want to seek out if you deal with highly sensitive data. It helps to ensure that you have at least one other copy of your backup. A copy walled off from common internet-based attacks.

Need Help With Secure Backup & Data Protection Solutions?

Have you updated your backup process for today’s threats? Give us a call today to schedule a chat about data backup and protection.

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This Article has been Republished with Permission from The Technology Press.

Whether you sell shoes or run an accounting firm, you need some type of technology to operate. Today’s companies aren’t just in the business of selling their own goods and services anymore. They also must master various types of digital tools.

These include software, payment systems, computers, Wi-Fi networks, mobile devices, and more. Companies also need to protect their devices and network.. If that technology isn’t working, it can impact a business significantly.

98% of surveyed organizations say that just one hour of IT downtime costs more than $100,000. The reliance on technology means that every company is now a technology company.

This is the case no matter what products you sell or services you provide. Let’s discuss exactly why this is the case in today’s world.

What Makes Technology a Backbone of Any Business?

1. Technology Is a Critical Part of Business

Even farmers use tech to check commodity prices, sell livestock, and keep their books. Most companies couldn’t operate without their software. Or without databases filled with important information.

IT downtime is so devastating for this very reason. Remember the breaches impacting global meat producer JBS and Colonial pipeline? Those companies had to halt operations because of ransomware attacks.

They both paid the ransom to their attackers so they could begin operating again. Without the technology that’s become a normal part of our day, a lot of companies would close.

2. Customers Expect an Excellent Digital Experience

Customer experience came in first in a survey of top business priorities for the next 5 years. Nearly 46% of respondents said it was at the top of their list.

If a customer has just one bad experience with your company, they will likely go elsewhere. In a digital world, those experiences are often:

• Navigating your website
• Checkout experience
• Appointment scheduling ease
• Shipping notifications
• Helpfulness of online chat
• Response time from customer support
• Ability to contact your company via social media

To keep up with consumer expectations in 2023 and beyond, means you need to use technology. From your website to your payment experience, people expect a smooth digital flow.

3. Employees Need Devices to Drive Productivity

How do employees work productivity without the use of a computer, tablet, or mobile device? These devices keep staff connected to each other and your customer data. Devices enable communication and are how much of the work in offices gets done. If they don’t run well, business productivity suffers.

4. AI & Automation Help Companies Stay Competitive

AI and automation help organizations move faster. AI can personalize a consumer shopping experience. Automation can help sales teams close 30% more deals and improve conversions by over 200%.

To stay competitive, companies must integrate technology tools with AI and automation capabilities. This means they need to know the best ways to use these tools. Plus, integrate them well with existing solutions.

5. Information Is Being Generated at a Rapid Pace

Companies generate information digitally at a dizzying pace. Can you imagine what it would be like if you had to go back to all the paper files? You’d need a separate building just for all the filing cabinets.

Files, documents, and customer records are largely digital now. Keeping track of all that information and making it searchable requires technology skills.

6. Vendors/Suppliers Are Leaving Legacy Systems Behind

Think of the vendors you use to run your business. Could you interact with any of them offline only? No email, no digital documents? In most cases, the answer is, “No.”

The companies that you rely on for your business are also “technology companies” in the same way. Most will be leaving behind legacy systems like fax machines and paper documents. Thus, you need to use digital means to interact with them.

7. It’s Difficult to Grow Without Tech Innovation

People are limited by what they can mentally and physically do in a day. Computers and technology have exponentially increased that. They do a lot of the processing and manual work.

The cloud is often touted as leveling the playing field for small businesses. It allows smaller companies to leverage technology to do more affordably.

It’s hard to continue growing your business without the smart use of digital tools. This includes reviewing your technology infrastructure and looking at innovations on the horizon.

8. Business Continuity Needs

Business continuity is about keeping your company running despite any crisis events. One natural disaster could severely impact a building and everything in it. But, if you are storing your data in the cloud and using cloud software, your business can still operate.

Companies that aren’t employing backup systems are at significant risk. Tech solutions create the ability to continue operating from anywhere, increasing business resiliency.

What Does Your Innovation Roadmap Look Like?

Using technology securely and to its fullest can be a full-time job. Give us a call today, we can help take that burden off your shoulders.

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This Article has been Republished with Permission from The Technology Press.

Your data is one of your most valuable business assets. Keeping it safe should be one of your main priorities. So if you don’t have much security in place, there’s a minimum standard you should be implementing, right now.

There are dozens of security solutions available that all perform different tasks – from preventing criminals gaining access, to recognising attacks in progress, and then limiting the damage that can be done. There’s no one-size-fits-all as every business has different priorities and different types of data to protect.

Here are three essentials that every business should put in place as a basic level of protection.

1. A firewall

A firewall monitors the internet traffic coming into and leaving your IT network. It acts as a wall between your network and the outside world. It’s your first line of defence against an intruder breaking in to your network.

2. A password manager for everyone in the business.

A password manager stores all your credentials securely, and can also generate nearly impossible-to-guess passwords for all your accounts and applications.

That’s useful against brute force attacks, where cyber criminals essentially try to force their way into your system by guessing the password. It also stops you writing down your passwords somewhere ‘safe’!

3. A VPN (Virtual Private Network)

A VPN is important for any remote or hybrid workers in your business.

It means your employees can access your network from wherever they’re working, without worrying that their online activity is being watched by a criminal.

VPNs make your browsing completely private, hiding your device and location details, and anything you download. If you or your employees regularly use public Wi-Fi – especially to access your network – a VPN is essential.

These are our absolute minimum recommendations.

The strongest security uses additional tools like Multi-Factor Authentication to prove the identity of all users, and antivirus software to deal with any intrusions.

These work together to create a multi-layered security shield to defend against threats on many fronts.

But it’s important you create a security plan that’s right for your specific business. It’s a good idea to seek some professional help.

Not everyone’s as excited about IT security as we are! But we definitely have a passion for it.

If we can help you, get in touch.

Published with permission from Your Tech Updates.

Technology vulnerabilities are an unfortunate side effect of innovation. When software companies push new updates, there are often weaknesses in the code. Hackers exploit these. Software makers then address the vulnerabilities with a security patch. The cycle continues with each new software or hardware update.

It’s estimated that about 93% of corporate networks are susceptible to hacker penetration. Assessing and managing these network weaknesses isn’t always a priority for organizations. Many suffer breaches because of poor vulnerability management.

61% of security vulnerabilities in corporate networks are over 5 years old.

Many types of attacks take advantage of unpatched vulnerabilities in software code. This includes ransomware attacks, account takeover, and other common cyberattacks.

Whenever you see the term “exploit” when reading about a data breach, that’s an exploit of a vulnerability. Hackers write malicious code to take advantage of these “loopholes.” That code can allow them to elevate privileges. Or to run system commands or perform other dangerous network intrusions.

Putting together an effective vulnerability management process can reduce your risk. It doesn’t have to be complicated. Just follow the steps we’ve outlined below to get started.

Vulnerability Management Process

Step 1. Identify Your Assets

First, you need to identify all the devices and software that you will need to assess. You’ll want to include all devices that connect to your network, including:

• Computers
• Smartphones
• Tablets
• IoT devices
• Servers
• Cloud services

Vulnerabilities can appear in many places. Such as the code for an operating system, a cloud platform, software, or firmware. So, you’ll want a full inventory of all systems and endpoints in your network.

This is an important first step, so you will know what you need to include in the scope of your assessment.

Step 2: Perform a Vulnerability Assessment

Next will be performing a vulnerability assessment. This is usually done by an IT professional using assessment software. This could also include penetration testing.

During the assessment, the professional scans your systems for any known vulnerabilities. The assessment tool matches found software versions against vulnerability databases.

For example, a database may note that a version of Microsoft Exchange has a vulnerability. If it detects that you have a server running that same version, it will note it as a found weakness in your security.

Step 3: Prioritize Vulnerabilities by Threat Level

The assessment results provide a roadmap for mitigating network vulnerabilities. There will usually be several, and not all are as severe as others. You will next need to rank which ones to address first.

At the top of the list should be those experts consider severe. Many vulnerability assessment tools will use the Common Vulnerability Scoring System (CVSS). This categorizes vulnerabilities with a rating score from low to critical severity.

You’ll also want to rank vulnerabilities by your own business needs. If a software is only used occasionally on one device, you may consider it a lower priority to address. While a vulnerability in software used on all employee devices, you may rank as a high priority.

Step 4: Remediate Vulnerabilities

Remediate vulnerabilities according to the prioritized list. Remediation often means applying an issued update or security patch. But it may also mean upgrading hardware that may be too old for you to update.

Another form of remediation may be ringfencing. This is when you “wall off” an application or device from others in the network. A company may do this if a scan turns up a vulnerability for which a patch does not yet exist.

Increasing advanced threat protection settings in your network can also help. Once you’ve remediated the weaknesses, you should confirm the fixes.

Step 5: Document Activities

It’s important to document the vulnerability assessment and management process. This is vital both for cybersecurity needs and compliance.

You’ll want to document when you performed the last vulnerability assessment. Then document all the steps taken to remediate each vulnerability. Keeping these logs will be vital in the case of a future breach. They also can inform the next vulnerability assessment.

Step 6. Schedule Your Next Vulnerability Assessment Scan

Once you go through a round of vulnerability assessment and mitigation, you’re not done. Vulnerability management is an ongoing process.

In 2022, there were over 22,500 new vulnerabilities documented. Developers continue to update their software continuously. Each of those updates can introduce new vulnerabilities into your network.

It’s a best practice to have a schedule for regular vulnerability assessments. The cycle of assessment, prioritization, mitigation, and documentation should be ongoing. This fortifies your network against cyberattacks. It removes one of the main enablers of hackers.

Get Started with a Vulnerability Assessment

Take the first step towards effective vulnerability management. We can help you fortify your network against attacks. Give us a call today to schedule a vulnerability assessment to get started.

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.